Returns & exchanges

At Marcello Andreas Ceramics, we want you to be completely satisfied with your purchase. If you are not satisfied, we are happy to offer returns and exchanges on our ceramic goods. Please review the following policy carefully.

Returns

If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund, excluding shipping and handling charges. To initiate a return, please email us at marcello@marcelloandres.com with your order number and reason for return. We will provide you with instructions for returning the item(s) to us.

All returned items must be in their original condition and packaging. We reserve the right to refuse a return if the item(s) show signs of wear, damage, or alteration. Once we receive the returned item(s), we will process your refund within 5-7 business days.

Exchanges

If you would like to exchange an item, please email us at marcello@marcelloandres.com with your order number and the item(s) you would like to exchange. We will provide you with instructions for returning the item(s) to us and selecting a replacement item.

All exchanged items must be in their original condition and packaging. We reserve the right to refuse an exchange if the item(s) show signs of wear, damage, or alteration. Once we receive the exchanged item(s), we will process your replacement item within 5-7 business days.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at marcello@marcelloandres.com with your order number and a photo of the damaged or defective item(s). We will provide you with instructions for returning the item(s) to us and issuing a replacement or refund.

Shipping Costs

Please note that shipping costs for returns and exchanges are the responsibility of the customer, unless the item(s) arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

Contact Us

If you have any questions or concerns about our Return & Exchange Policy, please contact us at marcello@marcelloandres.com. We are happy to help!